Troubleshooting Guide for Beamline 5

Contents

[edit] Beam

BL5: No X-Rays in Hutch
BL5: Beam intensity too low or no diffraction

[edit] BOS

BL5: Collect page all black or blue
BL5: Software not responding
BL5: Software won't start
BL5: Won't write images
BL5: Snap or run won't complete

[edit] Camera

BL5: Crystal out of focus
BL5: Image of crystal not moving

[edit] Computer

BL5: Computer is frozen

[edit] Data Backup

BL5: Image files not accessible from PC
BL5: Cannot find DVD writing software

[edit] Detector

BL5: Image looks strange
BL5: Detector won't move
BL5: Detector angle won't move

[edit] Goniometer

BL5: Crystal does not move as expected
BL5: Goniometer moving slowly or stuck
BL5: Goniometer keeps moving

[edit] Image

BL5: Image doesn't show up in BOS

[edit] Processing

BL5: Cannot log on to processing machine
BL5: Processing error: Directory not writable

[edit] Protocol

BL5: Close hutch not responding/Cannot move collimator

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